Jackie Cardigan

In the US shipping is free: and will be delivered with USPS

For Canada: shipping costs $8 and is free from $200. We refund customer tax.

We ship worldwide

Import taxes are paid in advance by BERTHIE.

You will not have to pay taxes for Canada.

If you have to pay a tax, we recommend that you pay it and you will be refunded on invoice, to be sent by e-mail to: bonjour@berthie.fr

You have 21 days from delivery by post to change your mind.

Please register your return to this link: https://berthie.com/a/returns

The items must be returned to us in its original condition with the order form received by for identification.

More informations on our page Delivery and returns

We process orders during working days (Monday to Friday from 9am to 5pm). The shipping time is 5 to 7 working days. The delivery time may be a little longer during the launch of the month's big collection or during sales.  

You can track the progress of your order by heading to"my account"order, then clicking on "Track my order"

We have a warehouse in Los Angeles and in Paris. Depending on the articles your order can be send from France or Los Angeles. It takes 5 to 7 days to be delivered.

Express delivery: We also have an express delivery which takes 2 to 4 days and costs $20

You can track the delivery of your order.

Once your package has been shipped, you will receive an e-mail with a tracking link.

Don't forget to check your spam sometimes.

By clicking on the number, it allows you to follow the delivery of your package on the carrier's website. 

Upon receipt of your package, if you feel that the packaging shows signs of damage, contact us immediately.