Delivery and Returns
Is it possible to track my order ?
You can track the delivery of your order.
Once your package has been shipped, you will receive an e-mail with a tracking link.
Don't forget to check your spam sometimes.
Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address with the city and postal code.
Berthie cannot be held responsible for these indispensable elements for the good delivery of your order.
By clicking on the number, it allows you to follow the delivery of your package on the carrier's website.
What should I do if my package arrives damaged ?
Upon receipt of your package, if you feel that the packaging shows signs of damage, contact us immediately.
How do I make a return ?
To make a return or exchange, you must click on the link below: https://berthie.com/a/returns
If your order is over $300, a return label will be send to you within 24 hours business day
If your order is below $300, the return is not free of charge. Please send us your return at this address:
BERTHIE US INC
10925 CRENSHAW BLVD
UNIT 106
90303 INGLEWOOD CA
USA
The refund will be made within 15 days following the receipt of the package by our team.
You have 21 days from delivery by post to change your mind.
- It is mandatory to insert the packing slip you had in your package to your return package so that we can identify you
- Make sure to fold the right item to the right blister (refer to the barcode)
- Post the parcel with a carrier of your choice.
- Please keep your shipment receipt and tracking number.
How long does it take to be refunded ?
The refund will be made within a maximum of 20 days from the date the return is received by Berthie.