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Delivery and Returns

Is it possible to track my order ?

You can track the delivery of your order.

Once your package has been shipped, you will receive an e-mail with a tracking link.

Don't forget to check your spam sometimes.

Before confirming your order, we advise you to check the spelling of your first and last name as well as your exact address with the city and postal code.

Berthie cannot be held responsible for these indispensable elements for the good delivery of your order.

By clicking on the number, it allows you to follow the delivery of your package on the carrier's website.

What should I do if my package arrives damaged ?

Upon receipt of your package, if you feel that the packaging shows signs of deterioration, contact us immediately.

How to make a return ?

You have 21 days from delivery by post to change your mind and notify us by email at bonjour@berthie.fr 

To make a return or exchange, you must click on the link below: https://berthie.com/a/returns

It is mandatory to print the return slip to and insert it your return package so that we can identify you : click here to download 

Make sure to fold the right item to the right blister (refer to the barcode)Post the parcel with a carrier of your choice.Please keep your shipment receipt and tracking number.

Returns must be made only by USPS with a tracking number for the attention of:

SHIPBOTS/BERTHIE

1735 Rosecrans Ave

Gardena CA 90249

For orders with an initial value of more than $200, the return shipping costs sent only by USPS will be refunded upon presentation of an invoice. 

Indeed, the return of one or more items from this order is free. We will send you a return form by email. 

If the order is less than 200$ the returns are at your expense.

You have 21 days, from the delivery of your order, to return your items to us. Beyond this period, returns will not be accepted.

The returned product(s) must obligatorily be sent by USPS or other courier company with a tracking number and in their original condition with their label(s) attached.

Quand puis-je attendre mon retour ?

The refund will be made within a maximum of 20 days from the date the return is received by Berthie.

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