We are available by e-mail from Monday to Friday at bonjour@berthie.fr

Contact us via e-mail and someone from our team will help you choose the ideal size according to the article and your morphology. 

We launch new collections on Fridays.

To be the first to be informed of the possible return of your favorite products, remember to subscribe to the email alert of each product.

We process orders during working days (Monday to Friday from 9am to 5pm). The shipping time is 5 to 7 working days. The delivery time may be a little longer during the launch of the month's big collection or during sales.  

The delivery is free  and will be delivered by USPS.

Before confirming your order, we advise you to check the spelling of your first and last names as well as your exact address with the city and the postal code.

Berthie cannot be held responsible for any mistakes you make when filling your personal info or your address.

Customs fees

We aren't responsible for any additional taxes & custom fees.

Once your package has been shipped, you will receive an e-mail with a tracking link.

Don't forget to check your spam.

By clicking on the number, it allows you to follow the delivery of your package on the carrier's website.  

Please make a return by clicking here :https://berthie.com/a/returns

- It is mandatory to print the return slip to and insert it in your return package so that we can identify you : click here to download 

- Make sure to fold the right item to the right blister (referring to the barcode)

- Post the parcel with the carrier of your choice.

- Please keep your shipment receipt and tracking number.

The items must be returned to us in its original condition with the order form received by for identification.

Returns must be made with a tracking number for the attention of:

BERTHIE INC

10925 S Crenshaw boulevard

UNIT 106

90303 Inglewood

CA

For orders with an initial value of more than $300, the return shipping costs sent only by USPS will be refunded upon presentation of an invoice.

Indeed, the return of one or more items from this order is free. We will send you a return form by emails.

If the order is less than 300$ the returns are at your expense.

You have 21 days, from the delivery of your order, to return your items to us. Beyond this period, returns will not be accepted.

The returned product(s) must be sent by USPS with a tracking number and in their original condition with their label(s) attached.

The refund will be made within a maximum of 15 days from the date the returned item is received by Berthie.

The order may be modified by contacting us via an e-mail at bonjour@berthie.fr (Depending on the article, the timing, etc)

Yes, you have up to two hours to cancel it except on weekends.

Send us an e-mail at bonjour@berthie.fr and we will do what is necessary.

You have until the validation of the tracking number to group your orders.

Remember to check your inbox and keep an eye out on your spams. If however you still haven't received an e-mail, contact us at bonjour@berthie.fr

We accept payment by :

Credit cards: CB, Visa, Visa electron, MasterCard, Maestro, e-card, Paypal

Our website is secured by Stripe and Shopify, so you can fill in your bank data with confidence.

Send us an email to

bonjur@berthie.fr

and together we'll find a solution.

1st possibility: You've never created an account and you placed your order as a guest

2nd possibility: Your password is wrong, please reset it.