How to make a return
You have 21 days from delivery by post to change your mind and notify us by email at bonjour@berthie.fr
To make a return or exchange, you must click on the link below:
- It is mandatory to print the return slip to and insert it your return package so that we can identify you : click here to download
- Make sure to fold the right item to the right blister (refer to the barcode)
- Post the parcel with a carrier of your choice.
- Please keep your shipment receipt and tracking number.
Returns must be made only by USPS with a tracking number for the attention of:
SHIPBOTS/BERTHIE
1735 Rosecrans Ave
Gardena CA 90249
For orders with an initial value of more than $200, the return shipping costs sent only by USPS will be refunded upon presentation of an invoice.
Indeed, the return of one or more items from this order is free. We will send you a return form by email.
If the order is less than 200$ the returns are at your expense.
You have 21 days, from the delivery of your order, to return your items to us. Beyond this period, returns will not be accepted.
The returned product(s) must obligatorily be sent by USPS or other courier company with a tracking number and in their original condition with their label(s) attached.