You can contact us by email at firstname.lastname@example.org
I hesitate between two sizes, how to choose ?
Contact us by chatting directly on the site and a person will help you choose the ideal size according to the article and your morphology.
How many collection do you launch ?
We release The Great Collection of the Month on the 1st Sunday at 10am.
New products and restocks will be online every Wednesday at 10am.
My item is out of print, when will it be available again ?
To be the first to be informed of the possible return of your favorite products, remember to subscribe to the email alert of each product.
I have a problem, a question, how can I reach you?
We are available by e-mail from Monday to Friday from 9am to 6pm at email@example.com.
My order :
Is it possible to modify my order once validated ?
From 4 pm and 7 pm, the order can be modified by contacting us via e-mail at firstname.lastname@example.org.
Is it possible to cancel my order?
Yes, you have 1 hour and before 7pm to cancel it except on weekends.
Send us an e-mail at email@example.com and we will do the necessary if we can change it
I have placed several orders, is it possible to group them together?
You have until the validation of the tracking number to group your orders. Please send us an email at firstname.lastname@example.org or chat with us.
I did not receive an email confirming my order, is this normal ?
Remember to check your spam and save our e-mail address afterwards. If the e-mail is not in your spam, contact us at email@example.com.
What are your delivery times ?
We do our best to prepare your packages between 5 and 7 working days, they are then shipped by post the next day.
The us postal office takes between 48h to 72h to deliver the package. During the periods of Collection's launch or during sales period the delivery time can be longer .
For all orders placed on Fridays after 9am, weekends and holidays, orders will be prepared on the next working days.
Before confirming your order, we advise you to check the spelling of your first and last names as well as your exact address with the city and the postal code.
Berthie cannot be held responsible for these indispensable elements for the good delivery of your order.
How can I track the progress of my order ?
In the tab of your account, click on the order concerned and the tracking number.
The item I received does not suit me, how do I return it ?
You have a period of 21 days, from the delivery of your order, to return your items to us at the following address:
Beyond this deadline, returns will not be accepted.
The returned product(s) must obligatorily be sent by USPS with a tracking number and in their original condition with their label(s) attached.
How long does it take to process my return request ?
Once your return request has been accepted, you can only return your product by USPS with a tracking number.
Once received by our teams, we will process your return with refund or exchange within 10 days.
I can't login to my account :
1st possibility: You did not create an account and you placed your order as a guest.
2nd possibility: Your password is wrong, please reset it.
How can I pay for my order ?
You can pay for your order by :
Bank cards: Visa, Amex, Diners Club, MasterCard, all US and Canadian credit cards and PayPal
Is your site secure ?
Our site is secured by Stripe and Shopify, so you can enter your bank details with complete peace of mind.
I am having difficulties paying for my order ?
Send us an e-mail to firstname.lastname@example.org and we will find a solution together.