HOW TO CONTACT BERTHIE

HOW TO CONTACT US

You can contact us by email at bonjour@berthie.fr

Hesitating between two sizes, how to choose ?

Contact us by chatting directly on the site and a person will help you choose the ideal size according to the article and your morphology.

How many collections do you launch ?

We launch a new collection every saturday of the year at 5:00 PM, Paris time.

My item is out of stock, when will it be available again ?

To be the first to be informed of the possible return of your favorite products, it is best to subscribe to our newsletter and follow us on instagram.

I have a problem, a question, how can I reach you?

We are available by e-mail from Monday to Friday from 9am to 6pm at bonjour@berthie.fr.

My order :

Is it possible to modify my order once validated ?

From 4 pm and 7 pm, the order can be modified by contacting us via e-mail at bonjour@berthie.fr

Is it possible to cancel my order?

Yes, you have 1 hour and before 7pm to cancel it except on weekends.

Send us an e-mail at bonjour@berthie.fr and we will see if it's possible to cancel/change the order

I have placed several orders, is it possible to group them together?

You have until the validation of the tracking number to group your orders. Please send us an email at hello@berthie.fr or chat with us.

I did not receive an email confirming my order, is this normal ?

Remember to check your spam and save our e-mail address afterwards. If the e-mail is not in your spam, contact us at bonjour@berthie.fr.

Delivery :

What are your delivery times ?

We do our best to prepare your packages between 5 and 7 working days, they are then shipped by post the next day.

The postal office takes between 48h to 72h to deliver the package. During the periods of Collection launches or during sale periods the delivery time can be longer.

For all orders placed on Fridays after 9am, weekends and holidays, orders will be prepared in the next working days.

Before confirming your order, we advise you to check the spelling of your first and last names as well as your exact address with the city and the postal code.

Berthie cannot be held responsible for any mistakes you make when filling your personal info or your address.

How can I track the progress of my order ?

In the tab of your account, click on the order and the tracking number.

Returns :

The item I received does not suit me, how do I return it ?

Once the item is delivered, You have 21 days to change your mind. You must also notify us via email and return the item in its original condition along with the order form received via email for identification purposes by the Colissimo Post Office, including a tracking number.

The return costs are at our expense when the initial order totals more than 200$. Indeed, the return of one or more items of this order is free of charge. We will send you a return voucher by email.

If the order is less than 200$ the returns are at your expense.

You have a period of 21 days, from the delivery of your order, to return your items to us at the following address:

BERTHIE INC

10925 S Crenshaw boulevard

UNIT 106

90303 Inglewood

CA

Beyond this deadline, returns will not be accepted.

The returned product(s) must obligatorily be sent by USPS with a tracking number and in their original condition with their label(s) attached.

How long does it take to process my return request ?

Once your return request has been accepted, you can only return your product by USPS with a tracking number.
Once received by our teams, we will process your return with refund or exchange within 10 days.

I can't login to my account :

1st possibility: You did not create an account and you placed your order as a guest.

2nd possibility: Your password is wrong, please reset it.

Paiement :

How can I pay for my order ?

You can pay for your order by :

Bank cards: Visa, Amex, Diners Club, MasterCard, all US and Canadian credit cards and PayPal

Is your site secure ?

Our site is secured by Stripe and Shopify, so you can enter your bank details with complete peace of mind.

I am having difficulties paying for my order ?

Send us an e-mail to bonjour@berthie.fr and we will find a solution together.

The journey of a lifetime

Created in 2019, the Berthie brand was conceived by Cynthia Robert during her studies in California with the desire to offer women colour, steamy dresses, blouses where every detail blends with the beautiful material chosen.

The brand's key words

"Chic, easy to wear and vintage."

Berthie represents the chic, modern, free, happy and unpretentious woman.

Development

Back in France, the Berthie brand was created and successfully developed, exclusively in e-commerce, in Paris, in France and then in Europe. Berthie's main markets are France, England and Germany and more globally in Europe. 40% of sales are international.

Today we decided to set up a warehouse in Los Angeles to have a proximity with our customers and to guarantee a fast and efficient delivery in the United States.

Manufacturing

All our clothes are produced in limited series and are made in France, Spain, Portugal and also in Europe. The transparency of the manufacturing sites and the production chain is at the heart of the Berthie brand.

Berthie's aim is to produce responsibly, always with respect for people but also for the environment.

Collections

Dresses

Jumpers & Cardigans

Tops & Blouses

Jeans