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HOW TO CONTACT US

You can contact us by email at bonjour@berthie.fr

I hesitate between two sizes, how to choose ?  

Contact us by chatting directly on the site and a person will help you choose the ideal size according to the article and your morphology.

How many collection do you launch ?

We release The Great Collection of the Month on the 1st Sunday at 10am. 

New products and restocks will be online every Wednesday at 10am.

My item is out of print, when will it be available again ?

To be the first to be informed of the possible return of your favorite products, remember to subscribe to the email alert of each product.

 I have a problem, a question, how can I reach you?

We are available by e-mail from Monday to Friday from 9am to 6pm at bonjour@berthie.fr.

My order : 

Is it possible to modify my order once validated ?

From 4 pm and 7 pm, the order can be modified by contacting us via e-mail at bonjour@berthie.fr.

Is it possible to cancel my order?

Yes, you have 1 hour and before 7pm to cancel it except on weekends.

Send us an e-mail at bonjour@berthie.fr and we will do the necessary if we can change it 

I have placed several orders, is it possible to group them together?

You have until the validation of the tracking number to group your orders. Please send us an email at hello@berthie.fr or chat with us.

I did not receive an email confirming my order, is this normal ?

Remember to check your spam and save our e-mail address afterwards. If the e-mail is not in your spam, contact us at bonjour@berthie.fr.

 

Delivery :

What are your delivery times ?

We do our best to prepare your packages between 5 and 7 working days, they are then shipped by post the next day.

The us postal office takes between 48h to 72h to deliver the package. During the periods of Collection's launch or during  sales period the delivery time can be longer .

For all orders placed on Fridays after 9am, weekends and holidays, orders will be prepared on the next working days.

Before confirming your order, we advise you to check the spelling of your first and last names as well as your exact address with the city and the postal code.

Berthie cannot be held responsible for these indispensable elements for the good delivery of your order.

How can I track the progress of my order ?

In the tab of your account, click on the order concerned and the tracking number.

Returns :

The item I received does not suit me, how do I return it ?

You have 21 days from delivery by the US Postal Office to change your mind and notify us by email and return the item in its original condition with the order form received by email for identification by the Post Office in Colissimo with a tracking number.
The return costs are at our expense when the initial order totals more than 200$. Indeed, the return of one or more items of this order is free of charge. We will send you a return voucher by email. 
If the order is less than 200$ the returns are at your expense.

You have a period of 21 days, from the delivery of your order, to return your items to us at the following address:

SHIPBOTS/BERTHIE
1735 Rosecrans Ave
Gardena CA 90249

 

Beyond this deadline, returns will not be accepted.

The returned product(s) must obligatorily be sent by USPS with a tracking number and in their original condition with their label(s) attached.

How long does it take to process my return request ?

Once your return request has been accepted, you can only return your product by  USPS with a tracking number.
Once received by our teams, we will process your return with refund or exchange within 10 days.

I can't login to my account :

1st possibility: You did not create an account and you placed your order as a guest.

2nd possibility: Your password is wrong, please reset it. 

 Paiement :

How can I pay for my order ?

You can pay for your order by :

Bank cards: Visa, Amex, Diners Club, MasterCard, all US and Canadian credit cards and PayPal

Is your site secure ?

Our site is secured by Stripe and Shopify, so you can enter your bank details with complete peace of mind.

I am having difficulties paying for my order ?

Send us an e-mail to bonjour@berthie.fr and we will find a solution together.

The journey of a lifetime

Created in 2019, the Berthie brand was conceived by Cynthia Robert during her studies in California with the desire to offer women colour, steamy dresses, blouses where every detail blends with the beautiful material chosen.

The brand's key words

"Chic, easy to wear and vintage."

Berthie represents the chic, modern, free, happy and unpretentious woman.

Development

Back in France, the Berthie brand was created and successfully developed, exclusively in e-commerce, in Paris, in France and then in Europe. Berthie's main markets are France, England and Germany and more globally in Europe. 40% of sales are international.

Today we decided to set up a warehouse in Los Angeles to have a proximity with our customers and to guarantee a fast and efficient delivery in the United States.

Manufacturing

All our clothes are produced in limited series and are made in France, Spain, Portugal and also in Europe. The transparency of the manufacturing sites and the production chain is at the heart of the Berthie brand.

Berthie's aim is to produce responsibly, always with respect for people but also for the environment.

Use coupon code WELCOME10 for 10% off your first order.

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